Cubic Transportation Systems has announced that it has been awarded a US$52m, 5.5-year contract by the New Hampshire Department of Transportation (NHDOT). The contract is to deliver a new back office for the E-ZPass system supporting the state’s toll roads; including billing, collection, enforcement and customer service operations including a redesigned website and a new mobile app for NHDOT customers.
The new system expected to go live in late 2016, followed by roughly four-and-a-half years of additional operations and maintenance. Up to 50 jobs will be created to service the project, which will be supported by a local Cubic operation providing service to customers and ensuring a close day-to-day partnership with NHDOT.
“The award to Cubic Transportation Systems represents the ‘best-value’ for New Hampshire and our E-ZPass users, as well as a system that is more adaptable and better able to change configurations, when necessary,” said William Cass, the Assistant Commissioner for NHDOT. “The ability to demonstrate clear-cut performance measures and proven customer service experience were also factors that weighted the decision toward Cubic.”
“We look forward to establishing a collaborative partnership with NHDOT and are committed to meeting the agency’s goals and priorities, and those of their customers,” said Matthew Cole, president, Cubic Transportation Systems. “The award of the contract is a significant step towards our NextCity vision of providing payment and information solutions that address multiple modes of transportation. Our delivery will ensure a seamless transition from the current system to the new one, with minimal impact on either operations or the motorists who count on the state’s toll roads in their daily travels.”